Digitalization of public administration in the Republic of Kazakhstan

Abstract

The article discusses the process of digitalization of public administration in the Republic of Kazakhstan. The definition and concept of digitalization, the prerequisites for its development are given. The work done by the state to create and improve this process. The authors studied government programs and portals that create favorable conditions for the population to use digital technologies. The dynamics of the development of digital public administration in the Republic of Kazakhstan is described. The stages of development of the Egov e-government portal are revealed.kz and the opportunities it provides to citizens. The position of Kazakhstan in the world regarding the digital development of the state is being studied. The assessment of the level of digital literacy of the population and changes in these indicators was carried out. In addition, the impact of the Covid-19 pandemic on the frequency of use of digital public administration and changes related to restrictions is considered. Conclusions are drawn regarding the digital development of public administration in the Republic of Kazakhstan and its impact on the position of the state in the world.